Terms and Conditions

Agreement to Terms

By accessing or using LoomCo services, website, or client portal, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services. These terms apply to all clients, visitors, and users of LoomCo.

Services

LoomCo provides brand operations services including website design, development, and management; custom mobile app development and maintenance; paid advertising, SMS marketing, and email marketing management; and access to our blanks catalog for direct ordering from our wholesale manufacturer network.

Services are delivered through our AI-powered backend platform. Depending on the task type, different AI models may be used including Claude for code and bug fixes, Gemini for research and content, and others as appropriate. The platform routes each task to the best available model automatically.

All clients receive a free account, a built and launched website, portal access, a personal account representative, and two complimentary items from the blanks catalog at signup. Ongoing work is billed on a usage basis per task.

Pricing and Billing

LoomCo operates on a usage-based pricing model. There is no setup fee and no monthly subscription for the base account. You are billed only for tasks that are executed on your behalf.

Task pricing is based on the AI compute cost to execute the task multiplied by LoomCo's markup rate. Your specific usage rates are quoted at onboarding and documented in your service agreement.

All tasks are scoped and presented to the client for approval before execution. No task will be billed without prior client approval. Clients may set monthly spending caps in their portal. Charges are non-refundable once a task has been successfully executed.

Website and Digital Assets

LoomCo builds and maintains your website as part of your free account. The website is built at cost as part of onboarding. Ongoing updates, bug fixes, and content changes are billed per task at usage rates.

Asset ownership upon cancellation:

Annual accounts that complete their full term receive free asset transfer. Standard accounts that cancel pay a transfer fee calculated at the time of cancellation based on tenure and work completed. Early exit from any fixed-term account incurs an early exit fee in addition to any applicable transfer fee.

Mobile app assets follow the same transfer policy.

Client Responsibilities

Clients are responsible for providing accurate and complete business information, maintaining a finalized brand identity including name, logo, and product designs before service initiation, responding to requests within five business days, paying all fees on time, and using services for lawful purposes only. LoomCo is not a design agency and does not provide logo design, product design, or brand identity creation.

AI-Powered Services

LoomCo uses third-party AI model APIs to execute tasks on your behalf. By using our services, you acknowledge that your task requests and any necessary context may be submitted to these third-party AI services to fulfill your requests.

LoomCo selects the appropriate AI model for each task type. Claude is used for code-related tasks. Gemini is used for research and content. Other models may be used as the platform evolves.

LoomCo does not guarantee specific outputs from AI-generated work. All AI-generated content, code, and assets are reviewed before delivery where practical. For automated tasks, outputs are made available for client review before being published or applied to live systems.

Blanks Catalog

All clients have access to LoomCo's wholesale blanks catalog through their portal. Clients may browse and order directly from our manufacturer network. Two complimentary items are included at account creation. Additional orders are fulfilled at catalog pricing. LoomCo does not perform custom manufacturer sourcing. The catalog represents available inventory from our existing network only.

Intellectual Property

All work product created by LoomCo on behalf of a client becomes the client's property upon full payment of applicable fees. Until payment is received, all work product remains the property of LoomCo. LoomCo retains the right to use non-proprietary work as portfolio examples unless the client objects in writing.

The LoomCo brand, name, logo, platform, and internal AI routing and tooling systems are the exclusive intellectual property of LoomCo.

Confidentiality

LoomCo treats all client business information, financial data, and operational details as strictly confidential. We do not share, sell, or disclose client information to third parties except as required to deliver contracted services or as required by law. This includes data submitted to AI model APIs in the course of task execution, which is handled under the terms of those providers' data processing agreements.

Limitation of Liability

LoomCo is not liable for any indirect, incidental, special, or consequential damages arising from our services. Our total liability to any client shall not exceed the total fees paid in the three months preceding the claim. We do not guarantee specific business outcomes, revenue targets, or results from advertising or marketing work.

Termination

Either party may terminate services with written notice. Standard month-to-month accounts may cancel at any time with 30 days written notice. Fixed-term accounts may exit early subject to an early exit fee.

Upon cancellation, services are taken down at the end of the current billing period. All client assets are archived for 90 days. During this window the portal remains active for document access. After 90 days all data is permanently and irreversibly deleted unless a transfer has been completed.

Governing Law

These Terms are governed by the laws of the State of California. Disputes shall be resolved in the courts of Alameda County, California.

Changes to These Terms

LoomCo may update these Terms at any time. Active clients will be notified of material changes by email. Continued use of services after changes take effect constitutes acceptance.

Contact

Questions about these Terms can be directed to:

LoomCo Email: support@loomcoapp.com Phone: 408-819-8274 Hayward, CA and Sacramento, CA