Terms and Conditions

Agreement to Terms

By accessing loomcoapp.com, booking with LoomCo, using the client portal, or engaging our services, you agree to these Terms and Conditions. If you do not agree, do not use our website or services.

Individual engagements are also governed by your written proposal, statement of work, or service agreement. If there is a conflict, the signed agreement controls for that engagement.

Services

LoomCo provides digital infrastructure for established brands: custom websites, applications, and ongoing maintenance under monthly retainers.

Work is scoped as project engagements with optional monthly retainers for updates and support. Deliverables, timelines, and investment are defined in your written proposal or agreement before billable work begins.

Clients may receive portal access and a dedicated account lead as described in their onboarding materials or agreement.

Pricing and Billing

Pricing is custom. Website projects typically start from $15,000 and mobile applications from $40,000; these are floors, not packages. Retainers typically start from $1,200 per month and are sized to ongoing needs.

Exact fees, payment schedule, and inclusions are documented in your agreement. No billable work starts without your prior approval of the relevant scope. Out-of-scope work is quoted and approved before it begins. Fees for completed approved work are non-refundable except as required by law or as otherwise stated in your agreement.

Website, Apps, and Digital Assets

LoomCo designs, builds, and may maintain websites, applications, and related systems as defined in your proposal. Ongoing updates, monitoring, and content changes may be covered by a retainer or billed as approved out-of-scope work.

Ownership, license, and transfer of digital assets upon completion or cancellation are defined in your service agreement. We structure engagements so you retain clear rights to deliverables once applicable fees are paid, subject to the terms of that agreement.

Client Responsibilities

You are responsible for providing accurate business information, finalized brand assets (name, logo, copy, and creative) needed to execute the scope, timely feedback (typically within five business days unless otherwise agreed), payment of fees when due, and lawful use of our services.

LoomCo is not a general design agency for logo creation, product design, or brand identity unless that work is explicitly included in your proposal.

Client Portal

Portal access, if provided, is for your account’s documents, billing context, communications, and related tools. You must keep credentials secure and use the portal only for legitimate business purposes tied to your engagement. LoomCo may suspend access for security, non-payment, or misuse.

Intellectual Property

Subject to your agreement and full payment of applicable fees, work product created specifically for you becomes your property as described in that agreement. Until then, LoomCo retains ownership of unfinished or unpaid work product.

LoomCo may showcase non-confidential work in our portfolio unless you object in writing. The LoomCo name, brand, platform, and internal tooling remain LoomCo’s exclusive property.

Confidentiality

We treat your business, financial, and operational information as confidential and do not sell or disclose it except as needed to deliver contracted services, with processors under appropriate arrangements, or as required by law.

Limitation of Liability

To the fullest extent permitted by law, LoomCo is not liable for indirect, incidental, special, consequential, or lost-profits damages arising from our services or site. Our total liability for any claim related to an engagement shall not exceed the fees you paid to LoomCo for that engagement in the three months preceding the claim, unless your signed agreement states otherwise.

We do not guarantee specific business outcomes, revenue, rankings, or advertising results.

Termination

Either party may end services as allowed in your agreement. Retainers typically require written notice (often 30 days) unless your agreement specifies otherwise. Project commitments, early exit, and asset handoff are governed by that agreement.

After cancellation, access and retention of materials follow your agreement and our Privacy Policy.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Disputes shall be resolved in the state or federal courts located in Alameda County, California, unless your signed agreement requires arbitration or another forum.

Changes to These Terms

We may update these Terms at any time by posting a revised version with an updated date. Material changes affecting active clients will be communicated by email when appropriate. Continued use of the site or services after changes take effect constitutes acceptance.

Contact

Questions about these Terms:

LoomCo Email: support@loomcoapp.com Phone: 408-819-8274 Hayward, CA and Sacramento, CA