FAQ
Questions we hear often.
How LoomCo engagements work — from scoping to retainers.
Getting Started
What kind of companies do you work with?
Established operators, multi-location brands, and growth-stage companies that need enterprise-grade digital infrastructure — websites, applications, growth systems, and ongoing maintenance. We are not a DIY platform or a low-cost template shop.
How does an engagement start?
You book an intro call. We assess your current presence and goals, then deliver a scoped proposal with investment, timeline, and deliverables. Nothing begins until you approve the proposal.
Do we need an in-house technical team?
No. We handle design, engineering, and ongoing operations. You provide business direction; we execute.
How long does a typical website project take?
Timelines depend on scope. A focused marketing site often launches in weeks; larger platforms and applications are scheduled against milestones in your proposal.
Pricing & Engagements
Do you offer fixed monthly plans?
No. Every engagement is custom. We structure work as a project investment for the build, plus a lean monthly retainer for maintenance and ongoing support after launch.
What do projects typically cost?
Website projects start from $15,000. Mobile applications start from $40,000. Your proposal will reflect exact scope — these are floors, not packages.
What does the retainer cover?
Retainers start from $1,200/mo and cover updates, monitoring, content changes, and optional growth work within agreed hours. Size is tailored to your needs.
Will we be charged without approval?
No. Scope and investment are agreed in writing before work begins. Additional work is proposed and approved before it starts.
Website & App
Are websites custom or template-based?
Custom. We design and engineer for your brand, performance, SEO, and conversion — not a theme with your logo swapped in.
What is included in a website engagement?
Design, engineering, core pages, integrations (forms, booking, CRM as needed), technical SEO foundations, and launch support. Exact deliverables are listed in your proposal.
What about mobile apps?
We build custom iOS and Android applications scoped to your product — bookings, loyalty, operations, or customer experience. Apps start from $40,000 and are sized to feature set.
Who owns the work when we finish?
Ownership and transfer terms are defined in your agreement. We structure engagements so you retain clear rights to your digital assets.
Growth & Marketing
What growth channels do you run?
Typically paid search and social, plus email and SMS lifecycle. Channel mix depends on your audience and goals — defined in your proposal or retainer scope.
Do we need existing ad accounts?
Not necessarily. We can set up and manage accounts as part of the engagement. You retain ownership of the accounts.
How is performance reported?
Transparent reporting on spend, results, and recommendations — delivered by your dedicated lead on an agreed cadence.
Partnership
Who will we work with day to day?
A dedicated account lead who knows your business. Direct access — not a rotating support queue.
Can we end a retainer?
Yes. Retainer terms, notice periods, and any project commitments are spelled out in your agreement before you sign.