Questions we hear all the time.
Everything you need to know about working with LoomCo.
Getting Started
What kind of businesses do you work with?
Local businesses that need an online presence and more customers. Contractors, restaurants, salons, gyms, healthcare providers, real estate agents, auto shops, and any service-based business that is too busy to manage their own marketing and website.
How does it work?
You book a free call. We look at where you are now, talk through what you need, and set up your account. Your website goes live within 7 days. Then each month you have a set amount of credits to spend on updates, campaigns, and anything else. You submit requests, we handle the work.
Do I need any tech knowledge?
None. That is the point. You tell us what you need, we handle the rest. Your rep takes care of everything and walks you through any decisions that need your input.
How quickly does the website go live?
Within 7 days of your onboarding call. We move fast because most of our clients have been without a proper website for too long already.
Plans and Pricing
What are the monthly plan options?
Month to Month at $649/mo. 6-Month contract at $549/mo. Annual at $799/mo with Mobile App included. All plans include same-day rep response. Annual clients get priority turnaround. All plans include your website build, portal access, a personal rep, catalog access, and 2 free merch items at signup.
What are credits and how do they work?
Each plan includes a set level of monthly usage for site updates, campaigns, and marketing work. If you need more in a given month, you can purchase additional usage directly from your portal.
What happens if I do not use all my credits?
Annual plan clients get rollover — unused monthly capacity carries forward up to two months. Monthly plans reset each cycle.
Will I get charged for anything without approving it?
No. Requests are reviewed before work begins. Nothing gets charged without your knowledge.
Website and App
Is the website really included?
Yes. We build your website as part of getting your account set up. A properly built custom business website runs $5,000 to $12,000 from a reputable agency or developer. You get that built at no extra charge beyond your monthly plan.
What is included in the website?
Custom design built around your business, not a template. Home, services, about, and contact pages as a baseline. Booking or contact form setup. Google Business integration and basic local SEO. Monthly updates and changes come out of your credits.
What about the mobile app?
The app is included on Growth and Pro plans. A real custom iOS and Android app, built for your business. Bookings, menus, loyalty, contact, whatever makes sense for your customers. Market value starts at $15,000. You get it as part of your plan.
What happens to my website if I cancel?
Your site comes down at the end of your billing cycle. We archive everything for 90 days. During that window you can request a file transfer. Annual clients who complete their term get the transfer for free. Monthly clients pay a transfer fee based on how long they have been active. After 90 days everything is permanently deleted.
Ads and Marketing
What ad platforms do you run?
Google Search, Facebook, and Instagram are the most common for local businesses. We pick the right platform based on what you do and who your customers are. You set the budget, we manage the campaigns.
Do I need to have ad accounts set up already?
No. We set everything up from scratch if needed. You just need to own the business and want more customers.
What does SMS and email marketing include?
Campaigns, promos, appointment reminders, follow-ups, and re-engagement sequences for your existing customer list. We write the copy, set up the flows, and send them. Each campaign draws credits based on size and complexity.
Blanks Catalog
What is the blanks catalog?
A catalog of wholesale blank apparel and merch available in your client portal. Hoodies, tees, crewnecks, and more. You browse, pick what you want, and order directly. No dealing with vendors or minimums confusion.
What are the 2 free items at signup?
Every new client picks two items from the catalog at onboarding, on us. Branded pieces for your business, yours to keep. Great for uniforms, promo items, or just representing your brand.
Can I order more after my free items?
Yes. You can order from the catalog any time at wholesale pricing directly through your portal.
Annual Plans and Benefits
What is different about the annual plan?
Your rate is locked for the full 12 months so no price increases can touch you mid-term. Unused credits roll over month to month instead of resetting. Your work gets prioritized ahead of monthly clients. And when your annual term ends, your website and app files transfer to you at no charge.
Is there an early exit fee?
Yes. If you leave a fixed-term plan early, you pay an early exit fee equal to your remaining months, capped at three months. This exists because you got a discounted rate in exchange for the commitment.
Still have questions?
Book a call and we will walk through everything with you in person or over the phone.